crt file, right click on it and choose "Install Certificate".Ĭhoose "Place all certificates in the following store" Open Internet Explorer and go the web link printed in the Error message of the Event Viewer, for example: ![]() If you are connected to the internet and the setup doesn't install the certificate automatically, install it manually: Run Set-up.exe and wait for the error message: "The installation cannot continue as the installer file may be damaged."Ĭheck the Application tab of the Event Viewer and see what certificate is needed - it will give you a web link to the certificate. Right-click the Application entry and choose "Clear Log." before running the Adobe Set-up.exe in order to clear the event list of previous errors. Navigate to the tab: Event Viewer (Loca) > Windows Logs > Application If you get an installation error because of a certificate, Event Viewer will show you what certificate is needed.Īfter you get the installation error, open the windows Event viewer from the start menu - type eventvwr.msc or eventvwr.exe (Before installing a certificate, you should check it to see if it belongs to the real, trusted issuer.) The needed certificate is shown in Event Viewer. You need to install a certificate in order for Windows to allow the Setup to run. Solution for "The installation cannot continue as the installer file may be damaged"
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